Returns and Refunds

Returns & Refunds Policy

At CrestWhitestrips.Shop we try our hardest to offer the best service possible, and understand that while ordering over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.

As a result of this we offer either an exchange or a refund of all goods purchased, providing they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.

We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns.  You may also incur additional charges for any items which are exchanged. 

Please note that before initiating a return you must contact us at crestwhitestrips@yahoo.com to discuss your concerns.  Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.

We will always deduct our postage costs from any refunds relating to exchanges or refunds of none faulty items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns.  You may also incur additional charges for any items which are exchanged.

We will refund and take full responsibility for any cricket equipment items that have been incorrectly despatched.

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